Overview

GLOBAL CORPORATION

WORLDWIDE PLAYGROUND

Where do you want your career to take you? Chances are, you can get there with Continental Airlines. Our environment is open, honest, and focused on your success. So choose a career path. And rediscover what it's like to enjoy your job.

Customer Service Representative - DCA

Washington, DC

Equal Opportunity Employer by Choice.

Travel subject to service charges/restrictions. Bonuses awarded only under terms of Continental's policies.

NO AGENCIES PLEASE

Responsibilities

Acts as the nucleus of the ticket counter or gate area ensuring that all resources are committed appropriately. Plans and directs agent group in preparing for potential oversales and misconnects from our feeder carriers. Communicates with fellow Customer Service Representatives (CSR) and SASs as to the status of the operation to ensure exceptional customer service and on time performance. Lends support to Airport Sales Agents (ASA) when dealing with customer problems and extraordinary situations. Intercepts potential issues and guides the delivery of service to meet Continental standards. Participates in station control functions as the custodian of the Ticket Lift Report (TLR) safe and responsible for the monitoring of active ticket stock and agent sales activity and reporting for the day. Fulfills the role of Acting Supervisor to cover vacations, meetings and other events.

Qualifications

An individual that accepts responsibility with enthusiasm. Must have lead or supervisory/management experience. Ability to understand and communicate clearly with passengers and coworkers. Ability to lead others in the completion of a task in a timely and efficient manner. Must be currently trained as an ASA. Resourcefulness in planning for irregular operations and oversales. An individual with good judgment and reasoning, that actively participates in creating results. Must have at least 4 attendance points. Demonstrated leadership abilities with good written and verbal communication skills. EZR and/or Shares knowledge required. Must be flexible to work any shift in a 24/7 work week, including nights, weekends and holidays. Must be legally authorized to work in the U.S. for any employer without sponsorship.

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