Overview

GLOBAL CORPORATION

WORLDWIDE PLAYGROUND

Where do you want your career to take you? Chances are, you can get there with Continental Airlines. Our environment is open, honest, and focused on your success. So choose a career path. And rediscover what it's like to enjoy your job.

International City Ticket Office (CTO) Agent 3 Part-Time Positions Salary: DOP 97.40/Hour Santo Domingo, Dominican Republic - SDQ

Travel subject to service charges/restrictions. Bonuses awarded only under terms of Continental's policies.

Responsibilities

Report to CTO (City Ticket Office) Supervisor.

Perform all duties associated with Customer Service to include: Group Reservations - receive and work itineraries from the group desk, advice customers of fares and process group contracts, assist agencies with group ticket issuance, assign seats and reaccommodate flights.

Ticketing - issue/ reissue domestic and international electronic tickets for travel on Continental and other airlines with full understanding of applicable fare rules.

Refunds - completing forms, issuing drafts when necessary.

OnePass transactions - enrollment and thorough knowledge of all aspects of the OnePass Program including interaction with Elite OnePass members.

Possess a thorough knowledge of current and new ticketing policies and/or procedures.

Administrative duties include maintaining office files and responsibility for ISR (International Sales Reports), daily and monthly statistics, and other internal controls; accurate cash/credit card transactions, accountability for all ticket stock documents, complete station sales reports.

Comply with Redbook CTO Guidelines.

Ensure ticket offices present the desired corporate image.

Development of office customer base and knowledge of Continental products and services to build office revenue.

Accuracy and verification of all cash transactions, negotiable documents (ticket stock and company drafts) and sales reports.

Assist other agents and customers with problems and concerns.

Comply with all Continental guidelines and company policies and procedures as they relate to negotiable documents, deposits, validator plates, cash drawer and petty cash.

Provide monthly activity report to Manager/Supervisor.

Immediately report and document any discrepancies or irregularities to Manager/Supervisor.

Responsible for maintaining office security, locking of facility, and interaction with local security companies and landlord to ensure office security during and after business hours.

Qualifications

Reservations System (SHARES) knowledge preferred but not required.

Basic ticketing training preferred.

Bilingual in English and Spanish (speak, read and write).

Excellent communication, customer handling and interpersonal skills.

Fine finger dexterity (to type information and write legibly).

Excellent motor coordination (carrying, pushing, pulling, standing and sitting).

Visual Acuity (20/40 corrected vision, identifying passengers, reading from and inputting passenger data into the computer).

Auditory acuity (listening to simple speech to hear customers).

Communication (able to verbally communicate).

Lifting - reference material (up to 30 pounds). Ability to run machines; working knowledge of PC, calculators.

Excellent organizational skills.

Flexibility and good attendance required.

Must work independently with little supervision.

Must be legally authorized to work in the Dominican Republic for any employer without sponsorship.

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