We are currently seeking to fill several openings with an emphasis on Leadership and scheduling expertise.

Private Client Services Manager
San Carlos, CA

Degree(s), Certification, Professional Training or Skills Required:
• Aviation related experienced required: Charter sales, quoting, scheduling, dispatching, etc.
• In depth understanding of FAA Regulations governing the operation of part 91 and part 135 flights with respect to aircraft and crew.
• Understanding of performance and specs, competitive market pricing and operations, aviation related weather and other ATC processes.
• Experience in extremely high level customer service environment.
• Ability to operate, multi-task and prioritize effectively in a fast-paced environment.
• Maniacal attention to detail.

Job Description:
• Primary point of contact within PCS for all customer facing activities, communications and tasks.
• Possess a thorough, in-depth understanding of the optimum utilization of XOJET, Inc. aircraft on a daily, weekly, monthly and yearly basis.
• Interface with Director of Operations and Chief Pilot to ensure all trips are quoted, scheduled and executed in compliance with all applicable FAA Regulations.
• Possess a well informed, innate and timely knowledge of the charter market.
• Anticipate demand and lack thereof in advance and adjust selling position accordingly while ensuring profitability.
• Receive incoming requests for quotes, trips and other information and services. Interface with clients for the delivery of all requests.
• Prepare charter quotations and provide to clients in a timely manner.
• Follow up on charter quotations; aggressively sell those which assist in optimizing utilization of the aircraft.
• Manipulate and adjust aircraft schedule continuously to ensure optimization.
• Interface with Flight Services Team to ensure all customer and crew requests are scheduled and confirmed.
• Interface with flight crew members to relay all trip information, (Crew Briefings.)
• Monitor trips in progress to ensure execution of trips are planned and/or make adjustments as dictated by customer request or unanticipated factors which may affect the completion of the flight as planned; (Weather, ATC delays, etc,.)
• Interface with international trip planning and handling vendor(s) to ensure international trips are quoted, planned and executed feasibly.
• Interface with Accounting Department to ensure accurate invoicing at the completion of every trip.

Experience Desired:
• 4 year degree preferred.
• FAA Dispatch Certificate helpful but not mandatory.

A successful person in this position is one who…is customer focused, pays grave attention to detail, comfortable with FAA regulations, enjoys working in a team environment and who has an extraordinary high level of customer service.


Interested and qualified applicants apply online at xojet.com